Policies
Policies


Warranty
YTQ Trading guarantees that all products are free from defects, and meet all specifications as required.
 
Returns
All faulty parts are allowed to return within 30 days of purchase. A 25% restocking fee may apply based upon time since purchase and quantity being returned. Credit will be issued only after receipt of product and evaluation of condition (shipping charges are not refundable).
 
If the products are damaged during shipment, or found incomplete, please contact us within 10 days for an immediate replacement. After 10 days, an additional handling fee may be imposed.
 
In case that a product is found not to meet the specifications, please inform us within 30 days of receipt. Upon notification, we will advise the customer of the best procedure for replacement. The customer must obtain Return Material Authorization (RMA) number before returning the discrepant item.
 
Return Material Authorization (RMA)
All products returned to YTQ Trading must have a RMA number. Return authorization requests can be made via email at  sales@ytq-trading.com
 
Please have your purchase order number, or our confirmation number available as proof of purchase when you request authorization for return. We will provide shipping instructions at the time that the RMA number is assigned. If possible, items should be returned in original packaging with all paperwork intact. The RMA number provided to you MUST be written on the outside of the  package for identification.
 
RMA numbers will remain valid for 30 days from the date of issue. Products must be returned to YTQ Trading within this period.